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Questões Mais Frequentes

Como Começar

  •   O que é SonicBox?

    SonicBox is a new LIVE video streaming service for up and coming artists. As an artist, you can build your fan base, earn money and be discovered. In addition, you can perform your own music, cover songs or karaoke.

    As a fan, check out your favorite artists and get an exclusive inside look at them. Take music lessons, view premium content, have a private show or just make a request.

  •   How does live streaming work?

    The Locutores have a webcam or camcorder set up in their room or studio which broadcasts a live video feed through the Internet.

    Deve ter o plug-in Adobe Flash instalado no seu navegador para ver os canais da câmara. Para qualquer assistência técnica, você pode entrar em contacto com a nossa Equipa de Suporte On-line, disponível 24/7.

  •   SonicBox's Terms of Use

    Por favor leia os Termos e Condições

  •   SonicBox.com Rules and Community Guidelines

    No posting of private contact information

    Giving out another individual's personal information, including but not limited to E-mail addresses, phone numbers, and home addresses is forbidden. We also strongly recommend that you keep your own personal information private.

    No copyright infringement

    SonicBox compromete-se a proteger os direitos dos titulares de direitos de autor e procura cumprir todas as leis aplicáveis ​​em relação à proteção de propriedade intelectual. A cópia não autorizada, a distribuição, a modificação, a exibição pública ou a execução pública de obras protegidas por direitos de autor constituem uma violação de direitos de autor, e SonicBox irá tomar as medidas apropriadas para os infratores reincidentes de direitos de autor. Para obter mais informações, consulte os Termos de Uso gerais Termos de Uso gerais de SonicBox.

  •   How can I report someone?

    Se notar algum comportamento inapropriado, material protegido por direitos de autor, usuários de spam ou qualquer outra coisa suspeita, entre em contacto com a nossa Equipa de Suporte On-line disponível 24/7.

Definições de Conta

  •   I forgot my password, what can I do?

    Por favor, use Esqueci a Senha para recuperar a sua senha. Depois de fornecer o seu nome de utilizador e endereço de e-mail registados, verifique o seu e-mail para concluir a reposição da senha. Se os seus detalhes de log-in não derem entrada, entre em contacto com a nossa Equipa de Suporte On-line disponível 24/7.

  •   How do I delete my account?

    Por favor contacte a nossa Equipa de Suporte On-line disponível 24/7.

  •   How do I change my account password?

    If you want to change your password, go to the upper right hand side of your screen, click on your username and then click Account Settings. You can change your password by following the steps there.

  •   I need technical help, what do I do?

    Para qualquer assistência técnica relacionada, por favor, entre em contato com a nossa Equipa de Suporte On-line disponível 24/7. A nossa equipa de suporte está equipada para resolver a maioria dos problemas relacionados com a conexão.

  •   What protective measures does SonicBox.com take to keep my data safe?

    SonicBox takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while on SonicBox.

    • The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
    • Ao mostrar a Marca de Confiança Segura McAfee, os consumidores são assegurados de que o website foi rigorosamente analisado e testado a vulnerabilidades que podem ser uma ameaça a informação sensível do consumidor. o VeriSign especializa-se em encriptação de dados e comércio eletrónico e é a firma mais usada na indústria para certificar que os websites são seguros e encriptados.

Locutores

  •   How do I stream live?

    Download DoclerCam and log in with your email address and password.

  •   How do I manage my Fan Club?

    In your Emissor Center go to your Fan Club. Here you can upload and manage photos, videos and notes for both the Free and Premium Content of your Fan Club. Members need to subscribe to your Premium Content in order to access it.

  •   What is Premium Content?

    Premium content is content that you make available only to the fans that click Subscribe to your Fan Club. They can access your premium content for one month and you’re in control of how much they pay to unlock the feature.

  •   How can I set up a price for my Premium Content?

    Once you upload the minimum amount of Premium Content needed and your uploaded content gets approved by our team, a Price Settings dropdown will show up on the upper right corner on your Premium Content page.

  •   How do I get paid for Premium Content?

    You can check out how much you’re earning from your Premium Content by going to Emissor Center, then by clicking on Payout, then Income Overview.

  •   How do I upload videos?

    Go to Emissor Center, then click on Content and choose what kind of Content you want to upload: Free or Premium. From there go to Video Albums. Either create a new video album or go to an existing one to add more videos.

  •   How do I upload photos?

    Go to Emissor Center, then click on Content and choose what kind of Content you want to upload: Free or Premium. From there go to Photo Albums. Either create a new photo album or go to an existing one to add more photos.

  •   How do I see my own Fan Club?

    Go to Emissor Center, click on either Free or Premium Content and then Preview.

  •   What is the DoclerCam?

    You are advised to use the DoclerCam software if you want better quality Full HD video up to 1080p on your streams. DoclerCam is only available for Windows® 7, Windows® 8 and Windows® 10 and Mac users at the moment.

    1. Necessita privilégios de administrador no seu computador.
    2. Assegure-se que o seu computador tem os seguintes requisitos:
      • Écran com mínimo de 1024x768
      • Ligação internet de Banda Larga com mais de 1Mbit de velocidade de Upload
      • Flash Player 10 ou superior (Baixar)
      • Microsoft DirectX End-User Runtime version 9.0c ou superior (Baixar)
      • Microsoft .NET Framework 2.0.5x ou superior (Baixar)
      • CPU Intel Core i5 ou Intel Core i7, pelo menos processador Quad Core
      • 2 GB RAM
    3. Abrir o instalador DoclerCam
    4. Executar DoclerCam
  •   Do I need the DoclerCam software to be a Emissor?

    No, but it is highly recommended. You can stream using your web browser only, although the video quality is limited to 480p. After clicking Go Live allow SonicBox.com to access your camera and microphone to begin your live broadcast.

  •   How do I delete my Fan Club?

    Por favor contacte a nossa Equipa de Suporte On-line disponível 24/7.

  •   How do I get paid for private sessions?

    You can set how much Members have to pay for a private session. The costs per minute varies between 0.49 credits / minute to 9.99 credits / minute.

Membros

  •   What are credits?

    Credits are what we use on SonicBox.com to pay Locutores for their services. You can purchase credits by clicking on “Buy Credits” in the header, at the top of the main page.

  •   How do I purchase credits?

    Click on "Buy Credits" at the top of the main page, in the header. There are various credit packages you can purchase.

  •   Como posso verificar o meu saldo de Créditos?

    You can check your credit balance by clicking on "Buy Credits". Once you get to the credit package page you will see the amount of remaining credits on the upper right hand side.

  •   Where can I access billing information?

    Um email de confirmação/recibo será enviado automaticamente por cada ordem processada por SonicBox.com. Deve introduzir um endereço de email válido quando aderir ao website para receber mails nossos.

  •   Where can I get billing support?

    Se não encontrou respostas para a sua questão ou procura informação sobre uma cobrança específica no seu cartão de crédito, por favor contacte-nos.

  •   What's the difference between Free and Premium Content?

    Free content can be accessed by anyone. In order to access Premium Content you must subscribe to a Emissor's Fan Club that has uploaded Premium Content. The cost options are set up by the Emissor and you will either pay:

    • 0.99 credits / 2 weeks
    • 4.99 credits / 2 weeks
    • 9.99 credits / 2 weeks
    • 14.99 credits / 2 weeks
  •   How can I reward my favorite artists?

    There are three ways in which you can reward Locutores:

    1. Rewards during live streams:
      • Little Surprise = 1 credit
      • Nice Surprise = 5 credits
      • Great Surprise = 10 credits
      • Huge Surprise = 20 credits
      • Giant Surprise = 50 credits
      • VIP Surprise = 100-9999 credits
    2. Subscription to Premium Content
    3. Private sessions
  •   What is the difference between Subscribe and Follow?

    If you Follow a Emissor, they will be saved in your Favorites list. Anyone can follow a Emissor.

    In order to Subscribe to a Emissor, they need to have Premium Content uploaded to their Fan Club. Subscribing to Premium Content costs a certain amount of credits / month that is set by the Fan Club owner.

  •   How does the live chat work?

    On the homepage, click on any Emissor that’s live and you will see their chat room on the right hand side. You can only take part in the conversation if you’re signed up/logged in.

  •   What are private sessions and how do they work?

    A private session takes place when you click on „Start Private Chat” during a Live stream. Members can request a private session with you while you’re streaming live.