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Vanliga frågor

Getting Started

  •   Vad är SonicBox?

    SonicBox is a new LIVE video streaming service for up and coming artists. As an artist, you can build your fan base, earn money and be discovered. In addition, you can perform your own music, cover songs or karaoke.

    As a fan, check out your favorite artists and get an exclusive inside look at them. Take music lessons, view premium content, have a private show or just make a request.

  •   How does live streaming work?

    The Sändarna have a webcam or camcorder set up in their room or studio which broadcasts a live video feed through the Internet.

    You must have the Adobe Flash plug-in installed on your browser to view the camera feeds. For any technical assistance, you may contact our Online Support staff, available 24/7.

  •   SonicBox's Terms of Use

    Please read the Terms and Conditions

  •   SonicBox.com Rules and Community Guidelines

    No posting of private contact information

    Giving out another individual's personal information, including but not limited to E-mail addresses, phone numbers, and home addresses is forbidden. We also strongly recommend that you keep your own personal information private.

    No copyright infringement

    SonicBox is committed to protecting the rights of copyright holders and seeks to comply with all applicable laws regarding the protection of intellectual property. Unauthorized copying, distribution, modification, public display or public performance of copyrighted works constitute copyright infringement, and SonicBox will undertake appropriate steps against repeat copyright offenders. For more information, check out SonicBox's general Terms of Use.

  •   How can I report someone?

    If you notice inappropriate behavior, copyrighted material, spam users or anything else suspicious please contact our Online Support staff, available 24/7.


  •   I forgot my password, what can I do?

    Please use the forgot password to recover your password. After providing your username and registered email address, check your email to complete your password reset. If your login details do not reach you, please contact our Online Support staff, available 24/7.

  •   How do I delete my account?

    Please contact our Online Support staff, available 24/7.

  •   How do I change my account password?

    If you want to change your password, go to the upper right hand side of your screen, click on your username and then click Account Settings. You can change your password by following the steps there.

  •   I need technical help, what do I do?

    For any technical related assistance please contact our Online Support staff, available 24/7. Our support team is equipped to address most connection related issues.

  •   What protective measures does SonicBox.com take to keep my data safe?

    SonicBox takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while on SonicBox.

    • The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
    • By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data. encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.


  •   How do I stream live?

    Download DoclerCam and log in with your email address and password.

  •   How do I manage my Fan Club?

    In your Sändare Center go to your Fan Club. Here you can upload and manage photos, videos and notes for both the Free and Premium Content of your Fan Club. Members need to subscribe to your Premium Content in order to access it.

  •   What is Premium Content?

    Premium content is content that you make available only to the fans that click Subscribe to your Fan Club. They can access your premium content for one month and you’re in control of how much they pay to unlock the feature.

  •   How can I set up a price for my Premium Content?

    Once you upload the minimum amount of Premium Content needed and your uploaded content gets approved by our team, a Price Settings dropdown will show up on the upper right corner on your Premium Content page.

  •   How do I get paid for Premium Content?

    You can check out how much you’re earning from your Premium Content by going to Sändare Center, then by clicking on Payout, then Income Overview.

  •   How do I upload videos?

    Go to Sändare Center, then click on Content and choose what kind of Content you want to upload: Free or Premium. From there go to Video Albums. Either create a new video album or go to an existing one to add more videos.

  •   How do I upload photos?

    Go to Sändare Center, then click on Content and choose what kind of Content you want to upload: Free or Premium. From there go to Photo Albums. Either create a new photo album or go to an existing one to add more photos.

  •   How do I see my own Fan Club?

    Go to Sändare Center, click on either Free or Premium Content and then Preview.

  •   What is the DoclerCam?

    You are advised to use the DoclerCam software if you want better quality Full HD video up to 1080p on your streams. DoclerCam is only available for Windows® 7, Windows® 8 and Windows® 10 and Mac users at the moment.

    1. Du behöver administratörsbefogenheter på din dator.
    2. Se till att din dator passar till följande krav:
      • Minst 1024x768 skärm
      • Bredbandsanslutning med högre än 1 Mbit uppladdningshastighet
      • Flash Player 10 or above (Download)
      • Microsoft DirectX End-User Runtime version 9.0c or above (Download)
      • Microsoft .NET Framework 2.0.5x or above (Download)
      • CPU Intel Core i5 eller Intel Core i7, åtminstonde Quad Core Processor
      • 2 GB RAM
    3. Starta DoclerCam installatören
    4. Kör DoclerCam
  •   Do I need the DoclerCam software to be a Sändare?

    No, but it is highly recommended. You can stream using your web browser only, although the video quality is limited to 480p. After clicking Go Live allow SonicBox.com to access your camera and microphone to begin your live broadcast.

  •   How do I delete my Fan Club?

    Please contact our Online Support staff, available 24/7.

  •   How do I get paid for private sessions?

    You can set how much Members have to pay for a private session. The costs per minute varies between 0.49 credits / minute to 9.99 credits / minute.


  •   What are credits?

    Credits are what we use on SonicBox.com to pay Sändarna for their services. You can purchase credits by clicking on “Buy Credits” in the header, at the top of the main page.

  •   How do I purchase credits?

    Click on "Buy Credits" at the top of the main page, in the header. There are various credit packages you can purchase.

  •   Hur kan jag se mitt saldo?

    You can check your credit balance by clicking on "Buy Credits". Once you get to the credit package page you will see the amount of remaining credits on the upper right hand side.

  •   Where can I access billing information?

    En bekräftelse (kvitto) skickas automatiskt med varje beställning som mottagits av SonicBox.com. Du bör ange en giltig e-postadress när du registrerar dig på webbsajten för att få e-post från oss.

  •   Where can I get billing support?

    If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact us.

  •   What's the difference between Free and Premium Content?

    Free content can be accessed by anyone. In order to access Premium Content you must subscribe to a Sändare's Fan Club that has uploaded Premium Content. The cost options are set up by the Sändare and you will either pay:

    • 0.99 credits / 2 weeks
    • 4.99 credits / 2 weeks
    • 9.99 credits / 2 weeks
    • 14.99 credits / 2 weeks
  •   How can I reward my favorite artists?

    There are three ways in which you can reward Sändarna:

    1. Rewards during live streams:
      • Little Surprise = 1 credit
      • Nice Surprise = 5 credits
      • Great Surprise = 10 credits
      • Huge Surprise = 20 credits
      • Giant Surprise = 50 credits
      • VIP Surprise = 100-9999 credits
    2. Subscription to Premium Content
    3. Private sessions
  •   What is the difference between Subscribe and Follow?

    If you Follow a Sändare, they will be saved in your Favorites list. Anyone can follow a Sändare.

    In order to Subscribe to a Sändare, they need to have Premium Content uploaded to their Fan Club. Subscribing to Premium Content costs a certain amount of credits / month that is set by the Fan Club owner.

  •   How does the live chat work?

    On the homepage, click on any Sändare that’s live and you will see their chat room on the right hand side. You can only take part in the conversation if you’re signed up/logged in.

  •   What are private sessions and how do they work?

    A private session takes place when you click on „Start Private Chat” during a Live stream. Members can request a private session with you while you’re streaming live.